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Privacy Policy


NeighbourlyLab is committed to protecting your personal information.


This Privacy Notice is to inform you of how we use your personal data when you interact with us. We have identified the following areas of work where we will process your personal data:

  1. When you are a participant in a research project or being consulted as a stakeholder for a project. Please see the Research Participants notice at the bottom of this page.

  2. When we are reviewing the sector and project ideas, including areas for potential research, and making decisions on the allocation of projects and funding (Discovery, Review & Allocation)

  3. When you are part of the Project Team, either alongside or funded by NEIGHBOURLYLAB to conduct a project which may or may not be research related. This also includes individuals who assist in the project set up processes where they may not collect, receive or analyse any data within the project itself (Project Team)

  4. Within our organisational communications and sectoral outreach work to inform and enhance current sectoral policies, practices and procedures (Communications)

  5. When you are visiting our offices or attending an event run by NEIGHBOURLYLAB (Visitors)

  6. When you supply a service to us (Suppliers)

  7. When you apply for a job with us (Recruitment)

  8. When you use our website (Website)

Please review the sections that are relevant to yourself within each part of this this Privacy Notice within which we outline what personal information we collect, why we collect it, how we collect it, where we get it from, what we do with it, our lawful basis for using it, how we store it, who we share it with, how long we keep it, what rights you have, how to complain and how to contact us.

This Privacy Notice does not create any contractual rights or obligations. We may change this privacy notice from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on the website or by contacting you directly.

If you have any questions about this Privacy Notice or any Data Protection related matters relevant to NEIGHBOURLYLAB you can send an email to our Data Protection Officer:

Our contact details

Name: NeighbourlyLab

Address: The Evidence Quarter, 4th Floor, Albany House, Petty France, London, SW1H 9EA


Security, Storage and Sharing of your data

We take the security of your information very seriously and have put physical, technical, operational, and administrative strategies, controls and measures in place to help protect your personal information from unauthorised access, use or disclosure as required by law and in accordance with accepted good industry practice. We will always keep these under review to make sure that the measures we have implemented remain appropriate.


We use Google Workspace & Google Cloud Platform for the secure storage of personal information processed by us. Through the use of Google services, the organisation is able to provide a high level of security around the storage of highly sensitive personal data which is captured within a high variety of our activities. You can find further security and compliance information in the Google Compliance Resource Centre, Privacy Resource Centre and the Google Cloud & the GDPR pages.


Your personal data may also be stored with specific third-party services for the minimum period necessary to perform activities with your personal information. Each third-party is subject to contractual and security reviews to ensure adequate and comparative levels of security, we’d expect for ourselves, is provided for the data they process on our behalf.


The types of third-party providers we use include:

  • Transcription services

  • Mass email services

  • Communications providers

  • Survey platform services

  • Client Relationship Management services

  • Website services and platform providers

  • IT services organisations


Where appropriate, we may share your personal information with our professional advisers including our lawyers and auditors, project partners, industry experts, peers (of a group you are involved in as a Sector Stakeholder), and local and central government departments where it is strictly necessary. It is also possible that we may be required to share your data to comply with applicable laws or with valid legal processes, such as in response to a court order.


Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded by implementing at least one of the following safeguards:


  • Transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK (the UK also recognises the European Commission list of adequate countries. For further details, see European Commission: Adequacy of the protection of Personal Data in non-EU countries)

  • Specific contracts/agreements approved by the UK which give personal data the same protection it has in the UK. For further details, seeUK International Data Transfer Agreements. We will also assess in-country standards as part of this process.


Research Participants may have specific differences (outlined below) to how personal information is secured, stored and shared compared to our activities with other data subject’s personal information.



As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies to enhance your experience of our website.


Our website uses cookies for collecting user information which may include IP address, operating system, and browser information. We use persistent cookies to track returning visitors. They expire after 12 months and enable us to compare website traffic from month to month.


Cookies are text files, which identify a user’s computer to our servers. Cookies in themselves do not identify the individual user, just the computer used. You can learn more about cookies by visiting

You can manage and delete cookies through your web browser. Each browser manages cookies differently, but you can learn more about cookie settings in the most common browsers using the links below:

You can also prevent your data from being used by Google Analytics by using the Google Opt-out Browser Add-on,
available at this link.

Your data protection rights

You have the following rights in respect of your personal data:

  • Your right of access – You have the right to ask us for copies of your personal information.

  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances including where we are processing your data based on consent.

  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

How to Complain

We kindly request you allow us the opportunity to address your complaints when they arise.

If you have any concerns about our use of your personal information, you can make a complaint to us by contacting

You can also complain to the UK Information Commissioner’s Office (ICO) using the details below if you are unhappy with how we have used your data. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

The ICO’s address:   

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

Last update to this Privacy Notice

This Privacy Notice was last updated in April 2022.

Project & Research Privacy Notices

NEIGHBOURLYLAB maintains access to all research projects and research privacy notices to maintain transparency and accountability for each research project. Please see the relevant project which can be found by typing the name of the project into the Website search box above. Alternatively, you can send us a message at

Research Participants

Discovery Review


Project Team





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